Delivery & refunds.
How orders ship, how long they take, and how returns work.
Delivery
Lead times
Subwoofers. Catalogue subwoofers typically ship within 1–3 business days from our California facility.
Enclosures. Stock enclosures ship on the same 1–3 business-day timeline. Built-to-order enclosures — including custom configurations and larger sizes — are quoted with a build schedule at the time of order. We will confirm the schedule on receipt and keep you informed if anything shifts.
Lead times are measured from the date of shipment, not the date of order, and exclude weekends and observed holidays.
Where we ship
We ship throughout the United States and accept orders to Canada, Mexico, and select international markets. International buyers are responsible for any import duties, taxes, or fees assessed by the destination country. All shipments dispatch from our California facility.
Shipping method
Shipping is complimentary on every order. Parcel-sized shipments dispatch via UPS Ground; transit time is generally 5–7 business days depending on distance from our California facility.
Larger enclosures that exceed parcel limits ship via freight at no additional charge. Standard freight delivers to your local terminal for pickup; if you would prefer door-to-door home delivery or liftgate service, we can arrange that — contact us before placing the order so we can confirm availability and any additional cost for your address.
Damaged shipments
Every order is covered by Route shipping protection. If your shipment arrives with damaged packaging or contents, file a claim directly at claims.route.com — Route handles the entire claim process. Save all packaging until the claim is resolved; it may be needed as part of the claim. Have your order number (in your confirmation email) and tracking number (on the shipping label and in your shipment email) ready when you file.
Questions
For anything else about delivery, please contact us.
Refunds
Subwoofers and other stock items
Unused, undamaged subwoofers (and other stocked items such as parts and recones) may be returned within 30 days of delivery in original packaging. Buyer is responsible for return shipping unless the return is the result of our error.
Enclosures
Because enclosures are built to order, cancellations and returns are tiered based on the stage of production at the time you contact us:
| Order status | Product refund | Shipping refund |
|---|---|---|
| Not started | 100% refund | 100% refund |
| In production | 10% cancellation fee | 100% refund |
| Finished, not shipped | 20% restocking fee | 100% refund |
| Shipped | 25% restocking fee | Buyer pays return shipping |
| Opened / used | No refund | No refund |
Shipped enclosures must be returned within 30 days of delivery, unopened and in original packaging.
Custom-configured items
Truly bespoke configurations — non-standard sizes, custom finishes, OEM-style builds — are non-returnable. We will confirm at the time of order whether your item falls into this category.
How to request a return or cancellation
Email info@adireaudio.com with your order number and a brief description of the reason. We will issue an RMA number and shipping instructions. Returns received without an RMA number may not be processed.
Refund processing
Refunds are issued to the original payment method once the returned item has been inspected and confirmed in the agreed-upon condition. Any damage observed during inspection will be deducted from the refund.